Any questions?

You'll find all the answers to the most frequently asked questions here. If your question is not listed here, please contact us directly. We'll be happy to be of service to you.

How do I keep track of my consignment data / my products via "Track & Trace"?
When are the data on delivery times (IODs) available in the system (via E-Mail, data interface, Internet access)?
Do you provide proof of delivery (POD)?
Can delivery targets be brought forward?
How is Time Shuttle GmbH insured?
Can Time Shuttle also handle large-scale orders?
Which countries do you deliver to?
How long does a transport take from receipt of order to delivery to the customer?
Do I have a contact person at my disposal for emergencies?
Which certifications do you have?

We are certified regarding quality and security by accredited certification bodies. Our certifications currently include the following standards: 
› DIN EN ISO 9001:2008
› TAPA A [Transported Asset Protection Association] / FSR 2009
› AEO [Authorized Economic Operator]
Furthermore, also through our affiliation with the Hammer Group, we have relevant certification regarding environmental protection and occupational health and safety.

What does TAPA stand for?
What does AEO stand for?
Are all your vehicles equipped with GPS & emergency buttons? Do you provide real time 24/7 transport monitoring or additional escorts for your transports?
How do you manage to offer LTL transports to exactly the same security standards as FTL transports?
Are your drivers and your commercial and industrial staff members sensitized to / trained in the handling of theft-prone products?
What general features and special security features are your vehicles and load units equipped with?